Returns and refunds
Items sold on Weared are worn: for hygiene reasons they are neither taken back nor exchanged once shipped (Terms, art. 7). On a guaranteed purchase, a refund remains possible in three cases.
Guaranteed purchase: refunded in three cases
On a guaranteed purchase, you pay Weared, which makes sure the parcel has left before paying the seller; when you pay by card, Apple Pay or Google Pay, the guarantee is included by default. You are refunded if the seller does not ship, if the parcel leaves without tracking, or if the item is not as described in the listing. The guarantee fee is shown before you pay.
What is not refunded
The loss or delay of a parcel once tracked shipping is proven. And a direct bitcoin payment to the seller: Weared never holds that money and cannot refund it.
Opening a dispute
From the order page. A moderator reviews the evidence and the tracking number, and decides case by case: nothing is refunded automatically. A seller who cheats is banned.
Can I return an item?
No: a worn item is neither taken back nor exchanged once shipped, for hygiene reasons. On a guaranteed purchase, you are refunded if the seller does not ship, if the parcel leaves without tracking, or if the item is not as described.
What if the parcel gets lost?
Once tracked shipping is proven, loss or delay is not refunded. You can open a dispute from the order: a moderator reviews the tracking case by case.
